Returns and Refunds Policy

The Society is committed to treating all purchasers of our goods and services appropriately and in accordance with UK, US and EU law.

Purchases of Goods

The Society sells goods, typically publications, to both members and non-members. If you are not satisfied with your purchase, please inform us within 21 days of receipt, and the Society will refund (a) the cost of your purchase, including any charge we made for postage and packing, and (b) the cost of returning the purchase to the Society by the method used for dispatch.

Purchase of Services

The Society organises a range of events, including conferences and visits to collections, and may charge members and non-members for attendance. If you wish to cancel your booking for an event, we guarantee to reimburse the cost in full, if you inform us within 14 days of the start date of the event. If you cancel less than 14 days before the event, we reserve the right to deduct any costs that we have already incurred in respect of your booking, for example a hotel deposit, but we will return the balance of your booking fee up to 24 hours before the advertised start date of the event. Should you not be able to attend an event for a reason beyond your control that arose less than 24 hours in advance, such as illness or transport disruption, please contact the Society, and we will refund at least 50% of your payment.

Contact Information

 Charity name:  The French Porcelain Society
 Place of registration:  UK (London)
 Correspondence address:  c/o European Ceramics, Bonhams, 101 New Bond Street, London W1S 1SR
 Registered charity no:  296085
 Telephone:  01873 890540

French Porcelain Society, 26 June 2017